Enterprise Dynamic Logic System

Project Overview

Designed and deployed a robust survey system for a national client. The system utilizes complex answer paths that dynamically alter subsequent questions based on user input. Integrated with a robust API network, it routes users to appropriate resources and automates service sign-ups with suppliers across the US.

Challenges

• Handling thousands of permutation paths for questions

• Seamlessly integrating with legacy utility supplier APIs

• White-labeling the experience for different regions

Solutions

• Engineered a dynamic routing algorithm for user inputs

• Created a seamless background API handshake system

• Built a scalable architecture for national deployment

Results

• Automated thousands of service sign-ups monthly

• Drastically reduced call-center support volume

• Successful integration with nationwide supplier network